Refund policy

    Last updated November 8, 2026

    Bad refund policies are infuriating, and we never want you to feel ripped off. So ours is simple: if what you bought didn't do what you needed, tell us and we'll take care of you.

    Team beta

    Use it with your team, send the 10-question beta form back by December 5, and if it wasn't worth the $49, tell us and we'll refund you in full. The beta is open until December 6.

    Personal, Team and Learn

    If it isn't right for you, email us within 14 days of buying and we'll refund you in full, no questions asked.

    Other cases

    Some examples of what else we'd do:

    • If you were charged twice or bought the wrong license, we'll refund the extra charge or swap it.
    • If a bug kept you from using what you paid for and we couldn't fix it in reasonable time, we'll refund you.

    Anything else comes down to a case-by-case conversation. Send us a note, tell us what's up, and we'll work with you to make it right.

    How it works

    • Email projects@sunfish-labs.com from the address you bought with, or include your order number.
    • Refunds go back to your original payment method through Lemon Squeezy, our merchant of record. How long it takes to show up depends on your bank.
    • When an order is refunded, access from that order ends, including any teammates added to it.
    • This policy doesn't limit any refund rights you have under the consumer law where you live.

    Questions? Email projects@sunfish-labs.com.

    Sunfish Labs LLC117 S Lexington Street, STE 100Harrisonville, MO 64701

    See also our Terms of Service, Refund policy and Privacy policy.

    Adapted, with changes, from Basecamp's open-source policies by 37signals LLC, used under CC BY 4.0.